Privacy Policy
This Privacy Policy describes how Orion Cycles ("we", "our", or "us") collects, uses, and protects your personal information when you visit or make a purchase from https://orioncycles.shop. We are committed to protecting your privacy and handling your personal information in accordance with applicable United States data protection laws.
By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.
Information We Collect
We may collect the following types of personal information when you use our website or services:
Personal Information
Full name
Billing and shipping address
Email address
Phone number
Order and Payment Information
Purchase details
Transaction information
Delivery preferences
Payment information is processed securely through third-party payment providers. We do not store full payment details on our servers.
Account Information
If you create an account, we may collect login credentials and account preferences.
Website Usage Information
We may automatically collect certain technical information, including:
IP address
Browser type
Device information
Pages visited
Time spent on the website
This information helps us improve website performance and customer experience.
How We Use Your Information
We use your information for legitimate business purposes, including:
Processing and fulfilling orders
Managing payments and deliveries
Communicating order updates and customer service responses
Improving website functionality and performance
Preventing fraud and maintaining website security
Sending marketing communications where you have provided consent
We only process personal data where we have a lawful basis to do so under applicable US data protection law.
Marketing Communications
If you choose to receive marketing communications from us, we may send you updates about products, offers, or promotions. You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails or by contacting us directly.
Cookies
Our website uses cookies and similar technologies to improve functionality, analyse traffic, and personalise your browsing experience.
Cookies may be used to:
Remember your preferences
Maintain shopping cart functionality
Analyse website usage and performance
You can control or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features.
Sharing Your Information
We do not sell your personal information.
We may share your information with trusted third parties where necessary to operate our business, including:
Payment processing providers
Delivery and logistics partners
Website hosting providers
Analytics and fraud prevention services
These third parties are only provided with the information necessary to perform their services and are required to protect your information.
We may also disclose information where required by law or to protect our legal rights.
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including legal, accounting, and regulatory requirements.
Your Privacy Rights
Depending on your state of residence, you may have the right to:
Access the personal data we hold about you
Request correction of inaccurate information
Request deletion of your personal data
Opt out of certain data sharing or targeted advertising
Withdraw consent for marketing communications
Request a copy of your data where applicable
To exercise any of these rights, please contact us using the details below.
If you believe your data protection rights have been violated, you may also have the right to lodge a complaint with your state's Attorney General or applicable consumer protection authority.
Data Security
We implement reasonable technical and organisational measures to protect your personal information against unauthorised access, misuse, disclosure, or loss. However, no online transmission or storage system can be guaranteed to be completely secure.
Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of external websites.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, legal obligations, or operational requirements. Updated versions will be posted on this page with the revised effective date.
Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:
Business Name: Toptier Commerce LLC
EIN: 61-2328796
DBA: Orion Cycles
Address: 5900 Balcones Drive, Ste 100
Austin, TX 78731
United States
Phone: +1 (564) 544-7221
Email: help@orioncycles.shop
Customer Support Hours:
Monday to Friday: 9:00 AM – 5:00 PM CT
Saturday & Sunday: Closed
Website: https://orioncycles.shop