Contact

We'd love to hear from you. Whether you have a question about an order, need help choosing the right e-bike, or just want to share feedback, our team at Orion Cycles is here to help.

Get In Touch

Email
help@orioncycles.shop
For order inquiries, returns, product questions, or general support — we typically respond within 24 hours.

Phone
+1 (564) 544-7221
Speak directly with our support team during business hours.

Customer Support Hours
Monday to Friday: 9:00 AM – 5:00 PM CT
Saturday & Sunday: Closed

Mailing Address
Toptier Commerce LLC (DBA Orion Cycles)
5900 Balcones Drive, Ste 100
Austin, TX 78731
United States

Before You Reach Out
For faster service, please have your order number ready if your inquiry relates to a recent purchase. You can also check our Shipping Policy, Return Policy, and FAQ pages for answers to common questions.